SmartLINX established now as a pioneer in implementing IP Telephony solutions for small and medium business houses. Facility centre of SmartLINX at Hyderabad is equipped with a dedicated team of 50 people working incessantly towards one common goal - optimize Reach, Run-time, Resources, and Revenues of its clients' IT infrastructure through microscopic remote IT infrastructure management and monitoring.

The company was founded by business and technology experts with extensive backgrounds in marketing and implementation of complex information technology project at Fortune 500 companies. The founder companies bring along an opulent experience of providing impeccable services to companies across the globe in various verticals like- Financial sector, Healthcare industry, Pharma, FMCG domain and many more.

SmartLINX has been successfully managing and monitoring the IT infrastructure of NettLinx— a leading ISP in the regional market and extending its impeccable VoIP monitoring services to Matallo— a legendary VoIP service. This first hand germane experience brings to table the best-in-class, real-time, scalable, 24x7 Infrastructure Management Services at a very aggressive pricing. The domain expertise of SmartLINX enables companies large and small to optimize call quality, network performance and service reliability.

 

SERVICES

In the wake of growing competition, the multi-location organizations are largely dependant on its IT infrastructure and networks. With strict regulatory laws to observe and high infrastructure costs involved, it is imperative for an organization to keep its IT Infrastructure in line with its business goals and processes, therefore more and more companies are moving towards converged networks. The convergence is aimed to bring the heterogeneous technologies together in the same network like integrating VoIP's technologies in the conventional networks to reduce the infrastructural costs and to ease mission-critical projects, processes and security. But maintaining and monitoring these converged networks is a daunting task for many IT organizations. The level of in-house expertise required to run a full-time, fault-free IT infrastructure across geographical boundaries is too difficult to incorporate and sustain in the long run. To overcome this constraint SMARTLINX offers SmartRMS-state of the art, comprehensive Remote IT infrastructure management and monitoring solutions across the board, encompassing round the clock network monitoring services, IP telephony monitoring services and Help Desk services.

 

SmartRMS is exclusively designed to cater to the continuous IT infrastructure monitoring and management needs of small to medium-sized companies and geographically scattered enterprises working on a physically distributed IT infrastructure. SmartRMS IT Service Management is intrinsically built around the ITIL (IT Infrastructure library) practices with strict adherence to service support and service delivery guidelines to implement ITSM (IT service management) model. The network monitoring, IP telephony monitoring and help desk solutions in SmartRMS are extremely cost-effective with ubiquitous access to provide personalized customer service and increased service desk productivity.

SUPPORT SERVICES

Organizations rely largely on the IT infrastructure to achieve their business objectives. The dependency on the networks and communication tools is paramount and every passing day technology is becoming more and more complex. Because of the growing complexity, lack of dedicated IT staff and associated technical expertise thereof, internally it is an up-hill task for an organization to efficiently troubleshoot and resolve technical problems. At times like this an organization needs a right-hand service, which can integrate well into organizations environment and deliver high-quality, prompt and reliable desk support and services for instant solutions. The SmartRMS can help you achieve just this.

The help desk service of SmartRMS provides a single point of accountability and takes ownership for resolving every problem.

Our support desk team is courteous and skilled in tracking, reporting and passing the knowledge to the IT manager necessary to take corrective/preventive action in an event of any outage.

Our Help desk services offers expanded coverage ensuring assistance 24 hours, 7 days a week and provides Summary Reporting, Service Level Management, Incident Management, Change Management, Configuration Management, Problem Management, Performance Management, Patch Updates, Backup Management and Vulnerability Alerts services.

 

THE HELP DESK SERVICE LEVELS

Objectives

• Improve the way education is delivered
• Provide access to high quality teaching to the needy
• Create additional employment opportunities for tutors
• Increase resource utilization
• Reduce wasteful expenditure on travel / time
• Leverage technology to provide tuitions worldwide
• Develop the social status of rural areas

Outcome

• Structured delivery of course material to students
• Effective use of available time schedules by participants
• Apt use of technology to deliver and receive course materials
• Additional income for teachers
• Social development of rural areas
• Challenges
• Learning Management system
• Course delivery mediums
• Security and management of data
• Cost
• Reach

Delivery

• One on One
• Classroom
• Online
• Adult Education - Only for India
• Vocational Education - Rural India

 

NETWORKING & SECURITY

Remote monitoring by SmartRMS involves monitoring of computer networks for health and availability of systems. We believe in proactive monitoring of the network elements rather than wait for outage to happen and react. Pre-defined thresholds are set for monitored parameters and any minor change in normal operational standards is sensed immediately and customers are immediately notified via alerts, triggers, email, pager or other alarms.

 

Network Infrastructure Management

• Network elements monitoring (routers, servers, switches etc)
• LAN/WAN monitoring
• Device performance monitoring
• Fault Monitoring

Security Management

• Integrated Security Dashboard?
• Vulnerable Assets
• Open Ports
• Missing Patches
• Service Pack details
• Automatically Patch Servers

 

IP TELEPHONY

Businesses large and small are realizing the potential of unified messaging solutions covering voice, e-mail, SMS etc. for quick and secure, information, data and communication exchange. To keep pace with the business demands, the business houses are leveraging the efficiencies of IP telephony services with in the same IT infrastructure. Companies are shifting to converged networks and integrating the conventional networks with IP telephony services.

No doubt, VoIP has made a radical impact on the entire tele-communication system by enabling a very economical and efficient way to communicate and the advantages thereof are enormous, but so are the demands. The sustenance of VoIP services for long term benefits fosters a need for continuous monitoring to identify inefficiencies in the system to ensure optimal performance. This need to gain visibility into every facet of VoIP infrastructure like monitoring the call traffic, success-failure ratio, analyzing the reasons for call failure and poor quality calls and so on, is smartly addressed by efficient solutions from SmartLINX

 

SYSTEMS & APPLICATIONS

Application Management

SmartRMS offers comprehensive applications management for monitoring heterogeneous business applications such as Web applications, application servers, Web servers, databases, network services, systems, etc. We provide remote business management to the applications or resources in the network.

SmartRMS provides an integrated view of all the diverse resources that make up entire IT infrastructure. It constantly keeps track of resource availability and performance so that end-users are not affected due to poor quality of service. It provides a view of the critical status of resources and be notified of any alerts in real time.

The Applications management helps improving the productivity and performance of servers like database, application mail etc by providing accurate information about the servers health and performance. It provides tremendous scope for performance and capacity tuning, there by optimally utilizing all the available resources.

 

Server Management

• Windows Monitoring
• Linux Monitoring
• Solaris Monitoring
• IBM AIX Monitoring
• FreeBSD Monitoring
• Mac Monitoring

Database Monitoring

• Oracle management
• SQL Server Management
• DB2 Management
• MySQL Management

Website Monitoring

• URL Monitoring
• Web-Transaction Monitoring
• Web-Content Monitoring

Web Server Monitoring

• Apache
• IIS
• PHP Monitoring
• Other Web servers

Application Server Monitoring

• Microsoft .NET Monitoring
• Oracle Application Server Monitoring
• JBoss Monitoring
• Tomcat Monitoring
• BEA WebLogic Monitoring
• IBM WebSphere Monitoring

Mail Server Monitoring

• Exchange Server Monitoring

 

PRODUCTS

 

PARTNERS

 

CUSTOMERS

 

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Contact SMLK.OB

Address:
3rd Floor, My Home Sarovar Plaza
Secretariat Road, Saifabad
Hyderabad, 500 004 A.P. India
Email: support@smartlinx.net
Phone: +91 40 2343 7993

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